Mercedes-Benz India and Zoho Launch SKYLine to Transform Dealership Operations

Mercedes-Benz India, in collaboration with Zoho, has launched SKYLine — a custom-built Dealer Management System designed to transform dealership operations and customer experience. Built on Zoho CRM, its decentralized setup enables dealer autonomy while integrating with central systems through co-developed middleware. Now live across India, SKYLine enhances service journeys with AI-driven analytics, courtesy car tracking, and improved operational efficiency.