Freshworks to Acquire FireHydrant, Bolstering AI-Powered Incident Management Capabilities

Freshworks will acquire FireHydrant to enhance AI-driven incident management. The deal aims to combine IT service management with FireHydrant’s incident response platform. Freshworks expects the acquisition to close by March 2026. This move follows Freshworks’ acquisition of Device42, signaling a continued expansion and focus on AI-powered solutions for businesses.